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This webinar presents the findings of TCRP Synthesis 143: Managing the Transit Scheduling Workforce. Transit schedules provide the blueprint for fixed-route transit—they affect operating and capital costs, safety, customer satisfaction, and operator well-being and health. Although scheduling has moved from a largely paper-based practice to one that now uses purpose-built scheduling software and utilizes data collected from automated systems, transit scheduling is still a human process that is merely assisted by software and data.
The scheduling process is labor intensive, detail driven, and ripe with opportunities for errors. To be done well, scheduling requires qualified and talented transit schedulers. Knowledgeable people are needed to perform most scheduling tasks, supply direction, and provide quality control. Moreover, the increasing availability of and reliance on data and scheduling software are gradually changing the nature of a transit scheduler’s job—making computer and data analysis skills and acumen increasingly central to the transit scheduler role.
TCRP Synthesis 143 examines how transit agency practices are for transit scheduler recruiting, selecting, training, retention, and performance management schedulers. In the case where transit agencies use third parties to create schedules, the report also shows how transit systems manage those third parties.
This webinar is presented by Michael J. Walk, Research Scientist and Program Manager in the Transit Mobility Program at Texas A&M Transportation Institute, and Peter Hadley, a Transportation Planner with Foursquare ITP.