TCRP Synthesis 127: Addressing Difficult Customer Situations

When:
May 7, 2019 @ 1:00 pm – 2:30 pm
2019-05-07T13:00:00+00:00
2019-05-07T14:30:00+00:00

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This webinar presents findings from TCRP Synthesis 127: Addressing Difficult Customer Situations and will highlight issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The webinar will identify current practices used by transit agencies to prevent, prepare for, and deal with these incidents.

This webinar is presented by Joel Volinski, former Director of Broward County Transit and former Director of the National Center for Transit Research at the Univesity of South Florida.

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