Paratransit Management & Operations

When:
January 30, 2019 – January 31, 2019 all-day
2019-01-30T00:00:00-01:00
2019-02-01T00:00:00-01:00

CLICK HERE FOR INFORMATION

Description:
The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:

  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  •  Scheduling techniques that are based on your agency”s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department

The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

Audience:
This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.

Length:
2 days

Fee:

  • $300.00 for Contractor, Consulting, Non-USA Transportation or Government Agency, Other.
  • Free for all others.

CEU’s: 1.00

Myrna Sirleaf

msirleaf@nti.rutgers.edu

 

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