Managing Community Mobility
National Transit Institute
The customer base for transportation services has expanded greatly. Due to demographic shifts, changing job markets, environmental concerns, increasing pressure to find alternatives to the single-occupancy vehicle, and suburban/exurban land use patterns, the transportation needs of the population are changing and increasing.
Characteristics of travelers today include people with disabilities as well as low-income individuals. These groups are interested in using more independent modes of transportation services as well as improving the current system. Transportation services are sometimes fragmented and/or duplicative, creating inefficiencies for customers and extra costs for programs needing transportation. Additionally, transit services may stop at jurisdictional lines and not connect with other modes or jurisdictions.
Mobility, human service, and transportation professionals struggle to create ride options to meet the needs of these disparate consumer groups. It is time to put the pieces of this puzzle together to make a seamless transit network for those who need it. Mobility management strategies address this need in an inclusive and non-threatening manor for both human service and public transit as well as the automobile industry.
This course will examine creative approaches to resolving fragmented and/or duplicative transportation systems to create a more seamless and cost-efficient network with a customer-focused mindset.