Introduction to Paratransit Management and Operations

When:
April 19, 2021 – April 22, 2021 all-day
2021-04-19T00:00:00+00:00
2021-04-23T00:00:00+00:00

CLICK HERE FOR INFORMATION & REGISTRATION

Description:
The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:

 

  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  •  Scheduling techniques that are based on your agency”s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department

 

The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

 

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