Introduction to Paratransit Management and Operations
Feb 22 – Feb 25 all-day


The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:


  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  •  Scheduling techniques that are based on your agency”s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department


The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.


National Forum on COVID-19 Vaccine
Feb 22 – Feb 24 all-day


The National Forum on COVID-19 Vaccine is a virtual event that will unite representatives from across the US government, with tribal, state, local, and territorial leaders and representatives from public health, healthcare systems, national and community-based non-governmental organizations, education, private industry, unions, and faith-based organizations. All have a role in supporting COVID-19 vaccination.

The Forum aims to promote the most effective strategies to build trust and confidence in COVID-19 vaccines, use data to optimize vaccine implementation, and provide participants with practical information for increasing vaccine access in communities nationwide, especially for persons at increased risk of COVID-19 disease and those who may face barriers to vaccination.


National Transit Database
Feb 22 – Feb 25 all-day


The goal of this course is to help transit professionals learn the necessary skills for reporting urban data to the NTD internet reporting website.


Topics include:


  • Benefits and impacts associated with the NTD annual reporting
  • Defining the apportionments (i.e., Urbanized Area Formula Program – UAFP, Small Transit Intensive Cities – STIC, and State-of-Good Repair)
  • “Who” reports and “What” to report
  • NTD annual reporting website, functionality and automation
  • The 6 standard NTD reporting modules (Basic Information, Financial, Asset, Service, Resource, and Federal Funding Allocation) as well as Declarations and Independent Auditor Statements
  • Report year updates


Transitioning From Frontline Employee to Frontline Supervisor
Feb 22 – Feb 25 all-day


Across the transit industry frontline employees are consistently promoted to supervisor roles, overseeing groups or teams of frontline workers, without substantive management training. It is reasonable to assume there are scores of transit frontline supervisors that have little to no formal management training. Transit agency departments/divisions managed by under-trained supervisors could realize increased efficiency and productivity if formal managerial and leadership training is provided to those supervisors.


This dynamic, interactive course will provide participants with the skills needed to become, not just great supervisors, but effective leaders. At the end of this training, each participant will be able to:


  • Use characteristics and examples from successful leaders to shape and influence one’s own leadership style
  • Articulate the changes that come with transitioning from a frontline employee to a frontline supervisor
  • Describe and apply effective communication and conflict resolution strategies
  • Address the challenge of supervising former peers as well as employees from different generations
  • Motivate employees to succeed


AASHTO Virtual Washington Briefing
Feb 23 – Feb 25 all-day


The Washington Briefing is an excellent opportunity for participants to collaborate with State Departments of Transportation leaders and industry executives on pressing policy matters. Highlighting legislative developments in all modes of transportation, the virtual edition of this longstanding forum for 2021 will focus on the state DOTs’ partnership with the new Presidential administration and Congress to ensure major investment action for infrastructure. Discussion focus will be on COVID response, stimulus, and surface transportation reauthorization. This virtual conference will feature key stakeholder groups including Congressional members and staff, federal executive branch leaders, trade associations, and media.


APTA Marketing & Communications Virtual Conference
Feb 24 – Feb 25 all-day
Retrospective, Perspective, & Prospective of Transit-Oriented Development Webinar
Feb 25 @ 10:00 am – 11:30 am


How can transit-oriented development (TOD) shape urban development? TRB will host a webinar on Thursday, February 25, 2021 from 11:00 AM -12:30 PM Eastern to examine TOD effects. Presenters will review transit’s historical, contemporary, and future role in urban development. They will also discuss the impacts of TOD on travel behavior, real estate prices, residential location, urban form, and community life. Finally, presenters will identify policy issues and decision-support tools of TOD planning as well as technologies to assist in TOD further development.


Assault Awareness and Prevention for Transit Operators
Feb 25 @ 12:00 pm – 3:30 pm


The goal of this course is to give bus operators in the transit industry the knowledge and skills needed to reduce the likelihood of assault incidents from occurring.

Prevention methods covered include defining assault, discussing the types of incidents that could be considered assault and recognizing key vulnerability factors. Prevention strategies focus on communication and response skills, and the value of reporting incidents. In addition, the training includes information on the importance of seeking assistance to recover from assault incidents.


Understanding ADA
Feb 25 @ 12:00 pm – 3:00 pm


The goal of this course is to teach transit professionals the legal background of ADA and paratransit requirements. Topics include:

  • ADA legal requirements that apply to public and private transportation related entities
  • 14 service provisions documented in 49 CFR Part 37, Subpart G
  • Requirements to determine if a public or private entity must provide complementary paratransit service
  • Criteria for complementary paratransit service
  • Requirements for existing and new transportation facilities
  • Compliance and enforcement responsibilities of FTA, DOT, and DOJ
  • Responsibilities and compliance procedures for public and private entities
  • Enforcement and investigation processes, including hearings, decisions, and notices


The course is facilitated by industry professionals with extensive experience in paratransit services and the ADA.


Bus Driver Work Stations: How To Retain Drivers through Ergonomics
Feb 25 @ 1:00 pm – 2:00 pm


A driver in the seat is worth two you don’t have yet. Finding and keeping drivers is a major issue for most transit organizations. A review of driver wellness data reveals trends and identifies causes of worker compensation claims that can be remedied.

Keep the drivers you have healthy and on the job. Brian Sherlock, a Safety Specialist with the Amalgamated Transit Union International, has worked as a bus driver in Seattle, a union safety chair and consultant, a member of federal transit safety advisory boards, and as an executive board officer. He investigated the incidence of separation and causes of disability ending driver careers.

This webinar makes the case that you can keep your drivers longer if you procure safer buses with ergonomic seat strategies. Join us to review the data and discuss your options for ergonomic bus driver work stations that keep drivers healthy and on the job.